Alitalia to minimise customer inconvenience due to industrial actions on Sunday 28 May
In view of multiple strikes called for Sunday 28 May, Alitalia has taken special measures to mitigate customer inconvenience and rebook the highest number of passengers affected by cancellations onto the first available flights.
The Company was forced to cancel several domestic and international flights scheduled for next Sunday. So far, 80 per cent of passengers have already been booked onto alternative flights. Complete list of cancelled services is available at alitalia.com, together with detailed information on flight rebooking, ticket refund options or ticket change options which can be done for free by 9 June.
The strikes were called by unions representing air traffic controllers for the period 1 pm to 5 pm on 28 May and also by various trade unions representing Alitalia staff (CUB Trasporti, USB, Confael and Assovolo) from 10 am to 6 pm.
To minimize inconvenience, Alitalia invites all customers already holding tickets for travels on 28 May to call the airline in Italy on toll-free number 800.65.00.55, from overseas at +39 06 65 649, or contact the travel agency where the ticket was bought.
Additional staff will be on hand in the airports of Rome Fiumicino and Milan Linate to assist customers, and additional call centre staff will be on duty. Bigger aircraft will operate on several domestic and international routes in order to carry as more passengers as possible.
Alitalia apologizes for the inevitable inconvenience caused by this industrial action.