Alitalia has launched a new customer service initiative at Rome Fiumicino airport called ‘Transit Team’ which is a dedicated unit to help air travellers switch efficiently from one aircraft to another.
The team of 100 people will be easily recognisable thanks to a new uniform which features a distinctive grey jacket. The team will be equipped with tablet devices to assist customers with real time information.
Alitalia customers transiting at Rome Fiumicino airport will find the Transit Team staff available to accompany them quickly to the departure gate for their next flight.
Aubrey Tiedt, Chief Customer Officer, Alitalia said: "This dedicated team has been trained to the highest standards of hospitality and customer relations and I’m sure they be a great assistance for our customers who use Fiumicino as a transit point from one flight to another especially when the connection time is relatively short.
“This is another step in our path to improve the customer experience.”
The new Transit Team is one of the many initiatives that Alitalia has launched recently to improve the customer experience at airports.
At the airline’s Rome Fiumicino home-base more shuttle buses to transfer passengers to and from aircraft have been added, plus more aircraft steps and baggage belts have been brought in to quicken the embarkation and disembarkation of passengers, their luggage and freight. More ground staff have also been deployed at departure gates to accelerate the passenger boarding process.